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Returns: Personalized items cannot be returned unless there is a mistake on our part or if the merchandise is defective. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 7 business days of delivery date. Any defective or damaged merchandise that is returned to us must be properly packaged. Any defective or damaged merchandise you wish exchange must have an RA NUMBER before returning. Please email or call to get the return authorization and the return address before returning any item. Although we cannot accept returns on personalized items we do want you to be happy with your purchase and we will do all that we can to make sure you are satisfied with your items. None personalized items may be returned for a full refund or exchange within 7 business days. Items returned without an RA number will not be accepted. Shipping charges are not refundable except in the case of defective merchandise. Shipping: Items are shipped from various warehouses in the USA. Most personalized gifts will arrive within 10 business days. Production time is 2-3 days plus shipping time. Some items may take longer such as hand crafted sugns and woven blankets. Items that have a longer production time will have the estimated delivery time in the item listing.
Some of our items ship to the USA lower 48 states only and there may be an extra charge for shipment to Hawaii, Alaska and Puerto Rico.
Shipping costs are calculated at check-out and are based on price and/or weight depending on warehouse. Items returned as non deliverable will incur a return shipping charge prior to being re-shipped. The shipping charge is determined by the carrier, USPS, UPS or Fed-Ex.
Expediated shipping is available for most items for an additional cost. Please email for quote. When choosing expediated shipping please be aware that your item will still take 1-2 days to personalize and then it will ship expediated. For shipping quotes please feel free to email and include the item of interest and your City and Zip code. Personalizedcustomgifts@ live.com
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